Although we started in East Auckland, our service is so popular we are constantly expanding our routes. Thanks to you, we now serve all of mainland Auckland.

Where your pick up or delivery is outside of mainland Auckland, contact us to ask. You just never know what we can do.

We are on the go 12.5 hours a day from 7:30am to 8pm. There may be occasions where we pick up and deliver outside our daily delivery hours.

It depends. As long as the combined weight and dimensions of multiple parcels does not exceed 25kg or 60cm x 60cm x 60cm you can send it as one booking. Any larger or heavier and you will need to make another booking.

There is no minimum size. We can deliver the tiniest item. But the largest size packaged parcel is 60cm x 60cm x 60cm and cannot weigh more than 25kg. If what you want to send is any bigger, Contact Us to discuss.

Simply select Next Business Day option to book for tomorrow. We do not keep parcels overnight, so we still pick up and deliver on the same day. This means all you do is book a day in advance for same day pick up and delivery.

You can instruct us by using the Additional Instructions/Comments field when booking your delivery. Add specific instructions such as door codes or knock three times and we will. If you need to make changes after confirming your booking, Contact Us with the Delivery ID and additional details.

As soon as you confirm your booking, we assign delivery instantly. So if this fails and you want same day delivery, Contact Us immediately.

Yes. You can reuse old packaging for large items. But if it is delicate or fragile, use new packaging. Why? Reused packaging may not be sufficient to protect your fragile item while in transit. It is best to be safe than sorry. Remember, this is your responsibility.

You don’t. Because we care about the environment, our operations are paperless so there are no labels. Once you complete and confirm your booking, we assign a Delivery ID. We also send your Delivery ID via email. Add the Delivery ID to your parcel. This will make the Pik n Deliver process super accurate and efficient.

No. We do not accept cash. Everything we do is online, contactless and paperless. This ensures greater security, simpler administration and is better for the environment.

All deliveries have a standard liability cover of up to $100 if something goes wrong. This is standard for all courier services and covers the material cost of the item. If you are not happy with the insurance cover, you may need a specialist courier service.

We never store, collect, or have access to your financial details. Instead, we use a third party, secure processing provider. Protecting your information from hackers is our priority. Any information we store is secure and is only available to authorised staff. We also keep our systems updated and monitor them for any signs of attempted breaches.